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IS4

Service Development

All housing organisations are faced with the twin challenges of driving up service standards in an increasingly difficult financial climate. Our team is skilled in the techniques of service analysis, but, even more importantly, all have hands on senior management and operational experience in a range of housing organisations.

We can help by checking that your strategic objectives are clear and well understood, measuring your existing services against them through a process of desk top information gathering and structured interviews, advising on good practice, helping you consider options for service development, establishing a realistic action plan and timetable, and helping you manage the change process.

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